Contents
Responsible Gaming Notice
Effective Date: 1 April 2026Version 1.0
Need Help Now?
If you or someone you know is struggling with gambling-related harm, contact us immediately at support@santidraw.com to request self-exclusion or support.
1Our Commitment to Responsible Gaming
Awa Lawa Limited, the operator of Santo Draw by SantiLotto, is committed to providing a safe, fair, and enjoyable gaming environment. We take our responsibilities as a licensed gaming operator seriously and place the wellbeing of our players at the centre of everything we do.
This Responsible Gaming Notice sets out the measures we have in place to promote healthy gaming habits, protect vulnerable individuals, and support players who may be experiencing difficulties.
Santo Draw is operated under a Sports Lottery Licence issued by the Ekiti State Lotteries Board, and we comply with all responsible gaming obligations imposed by that licence.
2Who Can Play
18+ ONLY
Participation in Santo Draw is strictly for individuals who are 18 years of age or older. Entry by persons under the age of 18 is prohibited.
We are committed to preventing underage gaming. Our measures include:
- Age verification checks at registration and where required during the platform journey
- Mandatory declaration by all users that they are 18 or over at the time of entry
- Right to request proof of age at any point — failure to provide satisfactory evidence will result in account suspension and forfeiture of any prizes
- Regular monitoring for indicators of underage activity
If you become aware that a person under 18 has accessed our Platform, please notify us immediately at support@santidraw.com.
3Playing Responsibly — What It Means
Santo Draw is designed to be a fun and entertaining experience. Playing responsibly means keeping it that way. Here are the principles of healthy play:
Signs of Healthy Play
- You play for entertainment, not to make money or recover losses
- You set a budget before you play and stick to it
- You take regular breaks and do not play for extended periods
- Gaming does not interfere with your work, family, or social life
- You can stop playing whenever you choose
- You only play with money you can afford to lose
Warning Signs of Problem Gaming
- Spending more money than you can afford on draws
- Chasing losses — entering more draws to try to win back what you have lost
- Borrowing money or selling possessions to fund your gaming
- Neglecting work, family, or other responsibilities because of gaming
- Feeling anxious, irritable, or restless when not playing
- Hiding your gaming activity from family or friends
- Gaming as a way to escape stress, depression, or other difficulties
If you recognise any of these warning signs in yourself or someone you know, please use the tools and support resources described in this Notice.
4Responsible Gaming Tools
We provide the following tools to help you stay in control of your gaming activity. All tools are available free of charge by contacting us at support@santidraw.com.
4.1 Deposit and Spend Limits
You may request a limit on the amount you spend on SantiDraw within a defined period (daily, weekly, or monthly). Once a limit is set, it cannot be increased for a cooling-off period of 24 hours to protect against impulsive decisions.
4.2 Time-Out (Cooling-Off Period)
You may request a temporary break from SantiDraw for a period of your choosing — from 24 hours up to 6 weeks. During a time-out period, you will not be able to enter any draws. Your account will be automatically reactivated at the end of the period unless you request an extension.
4.4 Reality Checks
Where available on your device, you may enable periodic reminders of the time you have spent on the Platform during a session. These are designed to help you stay aware of your gaming activity.
4.5 Account Closure
You may request to permanently close your account at any time. Any unused balance or confirmed prize entitlement at the time of closure will be processed in line with our Terms and Conditions.
4.3 Self-Exclusion
If you feel that you need a longer break or a permanent break from gaming, you may request self-exclusion. Self-exclusion options are:
- Short-term self-exclusion: 6 months
- Long-term self-exclusion: 1 year or 5 years
- Permanent self-exclusion: indefinite, with no option to reactivate
During a self-exclusion period, your account will be suspended, all marketing communications will cease, and you will be unable to enter any draws. We will take all reasonable steps to enforce your exclusion.
To request self-exclusion, contact us at santidraw@gmail.com with the subject line: SELF-EXCLUSION REQUEST.
5Protecting Vulnerable Individuals
We take additional steps to identify and protect players who may be vulnerable due to age, financial difficulty, mental health issues, or other circumstances.
5.1 Our Monitoring Approach
Our team monitors for behavioural indicators of potential harm, including:
- Sudden or significant increases in spending
- Patterns consistent with chasing losses
- Extended periods of continuous play
- Multiple failed payment attempts
Where we identify concerns, we may make contact to check on your wellbeing and provide information about support tools.
5.2 Third-Party Controls
If you are concerned about a family member's gaming activity, you may contact us to discuss what options are available. We treat all such communications with the utmost sensitivity and confidentiality.
6Support and Help Resources
If you are experiencing gaming-related difficulties, you do not have to face them alone. The following resources are available:
6.1 Contact SantiDraw Directly
Email: support@santidraw.com
Our team is available to discuss your concerns and help you activate any of the responsible gaming tools described in this Notice.
6.2 National Organisations
The following organisations provide free, confidential support to individuals affected by problem gambling in Nigeria:
Mental Health Foundation Nigeria
Provides mental health support including gambling-related harm.
www.mentalhealthfoundation.ngLagos State Mental Health Service
Offers counselling and support services for residents of Lagos State.
Ekiti State Lotteries Board
As our licensing authority, the Ekiti State Lotteries Board also handles escalated responsible gaming complaints and concerns.
7Our Commitments to You
As a licensed operator, Awa Lawa Limited commits to the following:
- We will never market Santo Draw to individuals who have self-excluded or requested exclusion from marketing
- We will respond to all responsible gaming requests within 24 hours
- We will not use aggressive or manipulative marketing tactics
- We will keep all responsible gaming requests strictly confidential
- We will review and update our responsible gaming policies regularly in line with best practice and regulatory guidance
- We will cooperate fully with the Ekiti State Lotteries Board on all responsible gaming matters
8Regulatory Oversight
Santo Draw is licensed and regulated by the Ekiti State Lotteries Board. Our responsible gaming practices are subject to regulatory oversight and periodic review.
Complaints about our responsible gaming practices that are not resolved to your satisfaction may be referred to:
Ekiti State Lotteries Board
Licence No: EKS/0017/25
9Updates to This Notice
We may update this Responsible Gaming Notice from time to time to reflect changes in our practices, regulatory requirements, or available support resources. Material changes will be published on the Platform. We encourage you to review this Notice periodically.
Play Smart. Play Safe. Play Responsibly.
SantiDraw is a prize draw for entertainment. If gaming stops being fun, please reach out. We are here to help.
SantiDraw is a product of Awa Lawa Limited, licensed by the Ekiti State Lotteries Board. 18+ Only.